Call us today to arrange an appointment
01784 273 880
[email protected]
The Malthouse, Wraysbury Road, Staines, Middlesex TW18 4XP

Emergency Information

In an emergency

Orthodontic Emergencies are rare and a broken brace does not constitute an emergency.

Removable appliances – If a removable appliance is broken continue to wear the appliance unless it is causing discomfort or does not fit. Contact the practice to book a repair appointment as soon as possible. Please remember to bring all parts of your brace and the models so it can be repaired.

Fixed appliances – If a wire is digging in or a bracket is loose then please use wax provided or a cotton wool ball to cover it and make an appointment for the brace to be repaired. We have breakage appointments between 11 and 11.20 am every weekday, by appointment only.

If you have recently had a brace fitted, you may find your teeth feel tender as they begin to move. Please take the same pain killer you would take for a headache. You may also find your brace rubs which can cause mouth ulcers. If this occurs please place your wax provided, over the bracket causing the irritation and treat the ulcer with a suitable product from your chemist e.g. Bonjela cool. With the irritation removed the ulcer will soon heal.


Urgent Treatment Out of Hours

For patients requiring urgent treatment to relieve severe pain or prevent your oral condition deteriorating before you can make a normal appointment contact:

NHS Helpline: 111

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Temporary Closure of Cygnet Orthodontics

Due to recent advice from our regulating bodies and the Government, all routine orthodontic treatment has temporarily been ceased.

The practice is still open for telephone calls and e-mails for patients that need advice. If you require any advice, please call the practice on 01784 273880 or e-mail us on [email protected]

We strongly recommend that our patients follow us on our social media platforms for regular updates and information:

Please visit the British Orthodontic Society's website for more information and advice on orthodontics emergencies

BOS Orthodontic Emergency Advice

We are offering online virtual consultations for new private patients

Book an e-consultation