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01784 273 880
info@cygnetorthodontics.co.uk
The Malthouse, Wraysbury Road, Staines, Middlesex TW18 4XP

FOI and Publication Scheme

This is the Publication Scheme for Cygnet Orthodontics. The Freedom of Information Act 2000 (FOIA) requires all public authorities to adopt and maintain a publication scheme. The Freedom of Information Act 2000 aims to promote a culture of openness and accountability amongst public authorities by providing people with rights of access to information held by them.

This Publication Scheme is a complete guide to the information routinely made available to the public by Cygnet Orthodontics. It is a description of the information about our orthodontic practice which we make publicly available. Some information is not made publicly available. It is reviewed at least every two years and we monitor its effectiveness.

How much does it cost?

The publications are free unless otherwise indicated. Where information is provided at a cost the charges will be justifiable, clear and kept to a minimum. Charges may be made for activities such as printing, photocopying and postage. Anyone requesting information will be informed of any charges before the information is provided. We may ask for payment before we provide the information.

How is the information made available?

The information within each Class is either displayed on the practice website (www.cygnetorthodontics.co.uk) or available in hard copy from Cygnet Orthodontics, The Malt House, Wraysbury Road, Staines-Upon-Thames, Middlesex TW18 4XP.

Your rights to information

Feedback

If you have any comments about the operation of the Publication Scheme, or how we have dealt with your request for information from the Scheme, please write to:

Trevor Wynne-Hughes, Cygnet Orthodontics, The Malt House, Wraysbury Road, Staines-Upon-Thames, Middlesex TW18 4XP.

Classes of information

All information at Cygnet Orthodontics is held, retained and destroyed in accordance with current guidance. Our commitment to publish information excludes any information which can be legitimately withheld under the exemptions set out in the Freedom of Information Act 2000. Where individual Classes are subject to exemptions, the main reasons are e.g. the protection of commercial interests and personal information under the Data Protection Act 1998. This applies to all Classes within the Publication Scheme. The information on this Scheme is grouped into the following categories:

Class 1. Who we are and what we do

Current organisational information, structures, locations and contacts

Class 2. What we spend and how we spend it

Financial information relating to projected and actual income and expenditure, procurement, contracts and financial audit

Class 3. What our priorities are and how we are doing

Strategies and plans, performance indicators, audits, inspections and reviews

Class 4. How we make decisions

Decision making processes and records of decisions

Class 5. Our policies and procedures

Current written protocols, policies and procedures for delivering our services and responsibilities

Class 6. Lists and Registers

Currently maintained lists and registers only

Class 7. The services we offer

Current information about the services we offer, including leaflets, guidance and newsletters produced for the public

Class 1. Who we are and what we do:

Who’s who in the practice – Team member information is published on our practice website at https://www.cygnetorthodontics.co.uk/about-us/meet-the-team/ , there is also a noticeboard in the practice downstairs waiting area containing names, GDC numbers and photographs of each team member. Information about the orthodontists can be found in our practice information leaflet which is available in hard copy from the practice reception.

Contact details – this information is available on the practice website at https://www.cygnetorthodontics.co.uk/contact-us/ and in the practice information leaflet which is available in hard copy from the practice reception.

Opening hours – This information is published on our practice website at https://www.cygnetorthodontics.co.uk/contact-us/ and is in the practice information leaflet which is available in hard copy from the practice reception.

Class 2: What we spend and how we spend it

NHS Funding received by the practice and the cost of operating the NHS contract – The value of our GDS/PDS contract with the NHS and targets are available from Trevor Wynne-Hughes at Cygnet Orthodontics, The Malt House, Wraysbury Road, Staines-Upon-Thames, Middlesex TW18 4XP.

Total annual expenditure on the provision of our contracted services – The practice provides both NHS and private treatment to patients. Information regarding the annual costs to the practice to deliver our NHS services is available from Trevor Wynne-Hughes at Cygnet Orthodontics, The Malt House, Wraysbury Road, Staines-Upon-Thames, Middlesex TW18 4XP. (Reasonable copying costs will be charged)

Audit of NHS Income – The practice is not subject to formal audits, so this information is not held.

Class 3: What our priorities are and how we are doing

Plan for the development and provision of NHS services – These details are available from our patient information leaflet, which can be obtained in hard copy from the practice reception.

Performance data including performance against targets – Information regarding targets and our performance against them is available from Trevor-Wynne Hughes at Cygnet Orthodontics, The Malt House, Wraysbury Road, Staines-Upon-Thames, Middlesex TW18 4XP.

Practice Inspection Reports by the Care Quality Commission (CQC) – Our latest CQC inspection report is available on the CQC website at https://www.cqc.org.uk/location/1-189081600#accordion-1 .

Class 4: How we make decisions

Records of decisions made in the practice affecting the provision of NHS services – As a small business we do not normally maintain formal records of management decisions. Information may be available from Trevor Wynne-Hughes. However, any changes in the provision of NHS services would be incorporated and updated in our patient information leaflet. Our current patient information leaflet can be obtained from the practice reception. We may also notify patients by notices in our reception area.

Class 5: Our policies and procedures

Policies and procedures about customer service – Our Patient Experience Policy (M 233-PEX) is available from reception upon request. Information about our customer service is included in our patient information leaflet, which is available in hard copy from the practice reception.

Policies and procedures about employment of staff – information available in hard copy from reception upon request includes: our Recruitment and selection policy and procedure (M 222H), our Employment and induction policy (M 233-EIN) and our Disciplinary (M 227A), Grievance (M 227B) and Capability (M 227D) procedures

Equality and diversity policy – Our Equality, dignity and human rights policy (M 233-EQD) is available in hard copy from the practice reception upon request.

Health and safety policy – Our Health and safety policy (M 250C) is available in hard copy from the practice reception upon request.

Infection control policy – Our Infection control policy (M 257A) and procedures (M 257B) are available in hard copy from the practice reception upon request.

Radiation protection checklist – Information from our Radiation protection folder is available from Corrie Stock at Cygnet Orthodontics, The Malt House, Wraysbury Road, Staines-Upon-Thames, Middlesex TW18 4XP upon request.

Complaints procedures –  A hard copy of the practice complaints procedure is available from the practice reception; there is also a poster displayed in the waiting area. Information about how to make a complaint is also published on the practice website at https://www.cygnetorthodontics.co.uk/about-us/complaints-procedure/ .

Records management policies – Our Record management policy (M 233-REM) is available upon request in hard copy from the practice reception.

Confidentiality and data protection policies – Our Confidentiality (M 233-CON) and Data protection (M 233-DPT) policies are available in hard copy upon request from reception.

Policies and procedures for handling requests for information – Requests for information are covered in our Data protection policy (M 233-DPT), which is available in hard copy upon request at reception.

Practice information leaflet – Our practice information leaflet is available in hard copy at reception.

Class 6: Lists and Registers

None held

Class 7: The services we offer

The services provided under contract to the NHS – This information is included in our practice information leaflet, which is available in hard copy from the practice reception. The information is also published on our practice website at https://www.cygnetorthodontics.co.uk

Charges for any of these services – Information about NHS patient charges is included in our practice information leaflet, which is available in hard copy from reception. The information is also displayed on posters in our waiting room and is published on our practice website https://www.cygnetorthodontics.co.uk

Information leaflets – Oral health information is available in various patient information leaflets, which can be obtained in hard copy from the practice reception or from your orthodontist. Information is also published on our practice website at https://www.cygnetorthodontics.co.uk

Out of hours arrangements – Information about out-of-hours emergency care is available in the practice information leaflet, which is available in hard copy from the practice reception and published on the practice website.

Cost of Information

Most information is available for free, but for some there may be a charge – we will charge you only for hard copies or copying onto media (e.g. CD ROM) where necessary.

Charges are as follows:

Via the practice website www.cygnetorthodontics.co.uk information is free, although any charges for personal printing costs need to be met by the individual. For those without Internet access, a single print-out as on the website would be available by personal application at Cygnet Orthodontics, The Malt House, Wraysbury Road, Staines-Upon-Thames, Middlesex TW18 4XP. Requests for multiple printouts, or for archived copies of documents which are no longer accessible or available on the website may attract a charge for the retrieval of documents, photocopying, postage etc. We will let you know the cost and charges that will have to be paid in advance.

Leaflets and brochures – there will be no charge for leaflets or brochures that we provide at the practice as long as these are not requested in unreasonable quantities e.g. reasonable is deemed one copy per leaflet requested per person requesting the information

“Glossy” or other bound paper copies, or in some cases a CD Rom, video or other mediums may be charged for

E-mails will be free of charge unless otherwise stated

The charges will be reviewed regularly.

Useful Websites:

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